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2017-04-29 03:08 PM
I can watch things like you tube. I can also watch short videos on Optus sport such as over night goals or game highlights but when I try and watch an actual game it doesn't load. Any ideas?
2017-04-29 05:12 PM
Hi @Jamess, Live content is still loading ok when watching directly from the device? Just no Chromecast?
2017-04-29 05:21 PM
Yes it works on the phone. Just not casting.
2017-04-29 09:33 PM
Hi @Jamess are you getting any errors when trying to cast the stream to the TV?
2017-04-30 06:11 AM
No errors just a black screen and the little wheel thing showing it's loading but stays on that
2017-04-30 06:17 AM
Thanks for the update Jamess
Are you able to PM through your account details (username/ phone number/ account number) as well as your full name, date of birth and registered email address for Optus Sports.
2017-07-17 08:35 PM
Hi Marie, I'm having a similar isssue. I am however not able to load anything via chromecast on the Optus Sport app. This works fine for Youtube and other apps, just not Optus Sport. It detects the chromecast and starts to load. I then get the error message "we have detected an unknown media error with the video you are casting and have stopped playback" this is on two devices, my Galaxy Tab A and Android phone. I am casting to Smart TV with Chromecast built in.
2017-07-18 09:42 AM
im still having the same issues. in saying that its offseason so havnt touched it in a while but the last thing i want when the season starts is to have issues. i have even hard wired my chromecast to a ethernet cable and issues still pop up every now and then
2017-07-18 11:01 AM
Hey Jords7 - sorry to hear that you've had to experience this. Would recommend contacting our TV and Content team on 1800230158.
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2017-07-18 11:10 AM
Hi @Gen_R I gave that number a call but as I got further into the menu it only gave me FetchTV options. I just tested it on an iPad an I am still getting the same issue.