After watching netflix through Fetch when I go back to recordings of either the sports package or in the catch up TV section there is no sound. If I unplug and restart Fetch it all comes back. This doesnt happen to recordings of Free to Air shows - only the subscription and catch up. If somethign is recording in the background I cant unplug my system or I lose the recording so I am effectively limited to what I can watch after Netflix. Does anyone else have this issue and is there a known fix?
Most likely too simple but have you tried the mute button on the fetch remote when you have no sound?
I have never seen this come up the forum before.
You could try a soft reset as per the attached link:
Otherwise I would speak to Optus support for a replacement fetch box, not live chat, as they will require you to go through a few checks.
Just one more thing you might try is to change the HDMI cable to a different input on your tv.
Thanks Dave. I will give the soft reset a try. We have changed over all the cables as prior to finding the unplug solution I assumed there was somethign wrong with my set up/cables/tv, you name it! I have also upgraded my tv since as well - all with no resolution.
@bjspussycat, have you given a soft reset a go? It sounds like a software bug rather than a hardware issue.
It's also worthwhile checking if you're running on our most recent firmware release, which is Firmware update 2.18 (Daintree).
If you're still running on an earlier firmware version, we'll need you to navigate to your settings → Manage> Settings> Device Info> Options> Fetch TV Box Restart.
If that fails to solve the issue, then your next step is a hard/factory reset.
I think it's time to go for a hard reset, however this will delete all your recordings. Also make a note of your activation code before you do the reset.
If this doesn't works you will need to push for a replacement fetch box.