cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
Occasional Contributor
Occasional Contributor

Netflix playback issues on fetch

Hi ..

For the last week or so  Netflix has been unwatchable thru Mighty box in the evenings. It does not appear to be network issue because I switch to Netflix on my TV or Bluray player and it is fine. Any suggestions ?

0 Kudos
Reply
4 Replies
Highlighted
Moderator
Moderator

Re: Netflix playback issues on fetch

Hi @pommieb, is it only Netflix not working on the Fetch box? How about other channels or movies? Try uninstalling and reinstalling the app. Else perform a soft reset of the box by following these → steps.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Netflix playback issues on fetch

Kartika..

I tried doing soft reset of fetch box. No improvement. Also have new problem of black screen when switching on fetchbox. No problem with apps thru samsung tv apps.

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: Netflix playback issues on fetch

Thanks for trying that out for us, @pommieb.


Since we’re unable to look into account details on Yes Crowd,  we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: Netflix playback issues on fetch

Tina ..

 

Will do.

 

Tx

0 Kudos
Reply
Top Contributors