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kwood77
New Contributor
New Contributor

My activation code for our new Fetch box is not working. Can you assist?

 
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Sarah_YC
Moderator
Moderator

Re: My activation code for our new Fetch box is not working. Can you assist?

Hi @kwood77,

Generally speaking, the Fetch activation is updated when the STB is replaced. You can find your updated Fetch Activation code via the My Optus App. 

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.



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Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

kwood77
New Contributor
New Contributor

Re: My activation code for our new Fetch box is not working. Can you assist?

We have recently upgraded our phone/internet plan to one that includes a Fetch box. Our new Fetch box has arrived but we have not received an activation code via sms or email. I did contact Optus re this issue and someone sent me an activation code which subsequently did not work. I then contacted Yes Crowd for assistance. Can you help us?

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Tina_YC
Moderator
Moderator

Re: My activation code for our new Fetch box is not working. Can you assist?

Hey @kwood77, thanks for getting in touch with us again. 


Fetch activation codes can also be found in the My Optus app. 


Please note that we’re unable to look into account details on Yes Crowd. If you still need further assistance, please send a private message to the official Optus Facebook page or Twitter page and we will give you a hand there.


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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