I have a Fetch Mighty STB and a Mini STB.
The Mighty was taken out linked to my NBN broadband service with Optus.
The Mini was taken out with my Mobile Phone contract with Optus.
The Mighty is in the Man Cave (for recording EPL on Optus Sport) and the Mini is in the main living room.
I have been trying to link via Multiroom settings on both boxes but I cannot seem to find the other box when searching function selected. Having read some posts on forums it seems that the problem may be due to the two Fetch TV services being from different Optus services, if you get my drift? Is there an easier way to link the boxes rather than have to call Optus. I never seem to be home when the Optus call centre are working and the after hours just keep me on hold for what seems like eternity. Any quick fixes anyone?
nb. All Optus services are registered in the same name at the same address. I receive one bill each month from Optus.
Solved! Solved: Go to Solution.
Hey Trailseeker 🙂
We can certainly arrange that for you if you'd like to PM through your account details (username/ phone number/ account number) as well as your full name and date of birth so we can make the change.
Just did the same thing, got the MINI on my mobile plan thinking it would automatically talk to the the Fetch TV on the broadband account, only to find out I need to move the MINI to the broadband account and be charged 100% more per month.
I was really disappoint as the extra $5 does add up and I believe I have been misled.
I ended up haveing to return the MINI.
Subsequently found out that iinet only charge $5 a month and and not $10 as Optus does.
I lesson learnt to shop around.
I'm in exactly the same boat and want to multiroom my mini and mighty. Is it true you need to pay $10/m if the mini is transferred from the mobile account to the NBN account?
I was told by one of your staff members that you could only do multiroom from one mighty to another (mighty-mighty) or one mini to another (mini-mini), you couldn't do a mighty to a mini (as I wanted to do).did he lie to me?
I am having the same issue having Mighty that comes with nbn and Mini on mobile account.
Can someone from optus help me link the accounts so that I can use multiroom feature?
@Thant, I'm happy to try and help 🙂
Now, at this time you have a Fetch Mighty set top box linked to your NBN account and a Fetch mini STB linked to your mobile account?
To share content, note the following:
We might need to transfer one Fetch service from either your NBN or mobile account and link them up.
I'd try our Live Chat team→ Optus.com.au/livechat. Advise the agent that you wish to take advantage of Fetch multi-room. Explain that the Fetch STB's are linked to two separate accounts. They should be able to perform the consolidation for you.
If you run into any issues, post back here and we'll gladly help out.
Yes .. Mighty linked to nbn and Mini linked to mobile account.
I have got that sorted by calling optus Fetch tech.
Thank you for your help anyways.
Ah, no stress 🙂 I'm glad they got this one sorted out.
If any other questions come up, let us know.
Have a great night!