Kurgan, Can I ask if the Netgear modem you've mentioned is the modem Optus have sent you or one you've purchased yourself? If you've not tried the Optus modem yet, can you try using the Optus modem and let us know how it performs? If you've tried the Optus modem, please send me a PM with the full name, account number and date of birth on the account and we can take a look into the diagnostics on our end.
Thanks for the response.
The Netgear modem is one I purchased myself. The original modem I got from Optus, when I first signed up years ago, died some time ago.
Was I supposed to get a new one? Can't remember anyone mentioning it.
Look forward to hearing from you.
Having our modem makes it easier as it's one we support and can troubleshoot it with you. In terms of getting the Fetch running as it should, can I ask if you've raised this with the tech team in the past?
Yes, I signed up for a new plan to take advantage of the EPL offer and have had this problem with the Fetch box from day one. As I mentioned in oneof my previous posts, I contacted the support team, went through numerous resets to no avail and was subsequently sent a new box, which did not solve the problem.
It seems very odd that I would be able to download a movie, watch it through a paired device, but not the TV.
Hi Kurgan, for testing purposes we'll organise to send you out a replacement modem as it sounds like you've exhausted all other possibilities. The modem will be delivered to your home address within 5-7 working days. Once you've received this and have it set up, could you please post back with an update?