Constantly having a back and forth with optus. I have free movie streaming active and for the last two months have been charged for the usage that is suppose to be free. Clearly read the terms and conditions, I am not hotspotting, chromecasting, or downloading. It is also not in HD. So If anyone can give some Insight that wound be great. I've had 5 conversations varying from "this is our fault we will fix it" to optus employees straight up lying about word definitions to try and make me pay the additional 300+ dollars.
Assuming you activated the service when you first began and the sim is in the device that the free streaming service was offered on then there shouldn't be a problem. I have this offer myself and if I take the sim out of my tablet and put it in a modem I get charged for Netflix data. Is this a phone, tablet or MBB?