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Missing FTA Channels

SH79

I can no longer access certain FTA channels on my Fetch TV set top box, in particular channels 10 & 11, they have been perfectly fine for the past 12 months or so, until earlier this week there was no picture, I ran a full channel scan and now they are no longer visible in the channel list, how can I restore them?

Re: Missing FTA Channels

Tris

That's really strange! Occasionally channels will change frequency, in that instance a channel scan will resolve the problem. Have you tried plugging your aerial directly into your TV? It will help isolate if it's a problem with the Fetch STB or your cabling/TV antenna. Let us know how you go


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Re: Missing FTA Channels

SH79

Plugging the antenna directly into the TV allows me to access all FTA channels, including the ones missing when using the Fetch set top box, it would appear to be an issue with the STB I assume?

Re: Missing FTA Channels

Dan_C

We have come across this issue in the past. It hasn't impacted all Fetch customers but for those who've been impacted, non-power pass Antenna splitters seemed to be the most effective in resolving the issue. 

 


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