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Login in Sports on Xbox

Barore

Hi there - I am able to login to Optus Sports on iPhone but Xbox does not accept my password. Any suggestion? I have logged off from iPhone and changed password. Thanks

Re: Login in Sports on Xbox

Shauna

Hey @Barore - what's the exact error message you're receiving? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Login in Sports on Xbox

Barore

Hi

simply nothing: 

the system does not recognise my password and keeps suggesting password reset.

Re: Login in Sports on Xbox

Ray_YC

Hey Barore,


If you still need a hand with this, please either chat to us here http://yesopt.us/chat2us
or
send us a PM with your account number, full name and DOB.

We should be able to fix this up Smiley Happy 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Login in Sports on Xbox

Barore

Apparently there is an outage with Xbox users since yesterday! 

Re: Login in Sports on Xbox

Dan_C

@Barore, we've received the following advice from our Content team:

 

Currently, XBOX Optus sport users will experience a play error and a spinning disc icon after an hour of streaming.

 

To resolve this issue, customers will need to exit then reload the Optus Sport app on their XBOX.

 

If you're still experiencing issues, please log a fault via the Sport app on your mobile device. 

 

Select Help & Support from the dropdown menu → Log a fault → you'll receive a confirmation that we've received your enquiry within 5-10 minutes. 


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