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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor Barore
New Contributor

Login in Sports on Xbox

Hi there - I am able to login to Optus Sports on iPhone but Xbox does not accept my password. Any suggestion? I have logged off from iPhone and changed password. Thanks

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5 Replies
Moderator Shauna
Moderator

Re: Login in Sports on Xbox

Hey @Barore - what's the exact error message you're receiving? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Barore
New Contributor

Re: Login in Sports on Xbox

Hi

simply nothing: 

the system does not recognise my password and keeps suggesting password reset.

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Online Community Manager
Online Community Manager

Re: Login in Sports on Xbox

Hey Barore,


If you still need a hand with this, please either chat to us here http://yesopt.us/chat2us
or
send us a PM with your account number, full name and DOB.

We should be able to fix this up Smiley Happy 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Barore
New Contributor

Re: Login in Sports on Xbox

Apparently there is an outage with Xbox users since yesterday! 

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Online Community Manager
Online Community Manager

Re: Login in Sports on Xbox

@Barore, we've received the following advice from our Content team:

 

Currently, XBOX Optus sport users will experience a play error and a spinning disc icon after an hour of streaming.

 

To resolve this issue, customers will need to exit then reload the Optus Sport app on their XBOX.

 

If you're still experiencing issues, please log a fault via the Sport app on your mobile device. 

 

Select Help & Support from the dropdown menu → Log a fault → you'll receive a confirmation that we've received your enquiry within 5-10 minutes. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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