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Mooka
New Contributor
New Contributor

Keeping existing Fetvh Box

We want to upgrade to 5G and told we would get a new Fetch Box and have to return our old one.  We want to keep it. It is such a waste when the one we have still works. PLUS we don't want to loose what we have recorded. Why won't Optus allow us just to change plans without having to get a new Fetch Box?  

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Serena_YC
Moderator
Moderator

Re: Keeping existing Fetvh Box

Hi @Mooka

If you already have a 5G Wireless Broadband service with us but are just looking to change the current rate plan you have to another one, then you would be able to retain the current Fetch box that you have since this would only constitute a rate plan change. 

However, if you are currently on a fixed home internet service (for example, Cable or NBN), then you would be unable to keep using the current Fetch box as this would be deactivated when the fixed home internet service is cancelled. 

A new Fetch box would need to be provisioned and activated with the new 5G Wireless Broadband service. 

Hope the above clarifies the situation and do feel free to get in touch with us should you have any further questions.

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Mooka
New Contributor
New Contributor

Re: Keeping existing Fetch Box

Thanks Serena,

Appreciate your reply.  This isn't  a very good system for the customer as it means that their recorded content is lost. It also can't be good for the environment - what a waste of a perfectly working product along with all the packaging that goes with it. Guess we will put up with our internet speed for a while longer until we catch up on the recordings (and the kids no longer want to watch reruns upteen times a day).

 

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