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Issues with cancelling Optus sport

Have been trying to cancel Optus Sport for a few weeks. I have followed the instructions but when I select 'manage' I receive the following notification: !REQ-001. What does this mean? 

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RetiredModerator
RetiredModerator

Re: Issues with cancelling Optus sport

Oh no! Sorry about that, @ELLE2018 😞 

We'll need to take a look into this one for you, please PM me with your Optus Sport login email, account/service number, full name and DOB so we can help out. 


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