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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Esteemed Contributor
Esteemed Contributor

Re: Invalid geo location message Optus Sport

Thanks Tano Smiley Happy

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RetiredModerator Tano
RetiredModerator

Re: Invalid geo location message Optus Sport

Just heard back from our tech team, they have confirmed that this is now resolved. Sorry for the downtime there.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Hymie8
New Contributor

Re: Invalid geo location message Optus Sport

Hello, what was the answer to the problem please?

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Moderator Tris
Moderator

Re: Invalid geo location message Optus Sport

Where are you located @Hymie8? If you're in Australia and getting that error, please log a support case via the app. Our content team will check out your profile and fix it up 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Hymie8
New Contributor

Re: Invalid geo location message Optus Sport

Thanks. I have submitted a claim through the phone app.

I am in Melbourne, by the way.

 

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Moderator Tris
Moderator

Re: Invalid geo location message Optus Sport

Thanks for confirming the location. Shouldn't be in an issue in that case. You'll get an update from the Content team as soon as possible


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Hymie8
New Contributor

Re: Invalid geo location message Optus Sport

Hi,

 

Just tomention though, that the phone probably thinks I am in the USA, even though I am really in Melbourne. I think that's why the error message comes up.

 

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Moderator Shauna
Moderator

Re: Invalid geo location message Optus Sport

Hey @Hymie8 - have you heard back from the case managers?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Hymie8
New Contributor

Re: Invalid geo location message Optus Sport

No I haven't yet, Shauna.

 

However, I may have a solution because I had VPN activated on my phone and the Optus Sport seems to be screening when I turn the VPN off.

 

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Online Community Manager
Online Community Manager

Re: Invalid geo location message Optus Sport

Ah, that'll do it @Hymie8.

 

If a VPN is detected, I'm afraid the service will not work.

 

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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