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Re: Invalid geo location message Optus Sport

Yeldarb

Thanks Tano Smiley Happy

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Re: Invalid geo location message Optus Sport

Tano

Just heard back from our tech team, they have confirmed that this is now resolved. Sorry for the downtime there.


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Re: Invalid geo location message Optus Sport

Hymie8

Hello, what was the answer to the problem please?

Re: Invalid geo location message Optus Sport

Tris

Where are you located @Hymie8? If you're in Australia and getting that error, please log a support case via the app. Our content team will check out your profile and fix it up 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Invalid geo location message Optus Sport

Hymie8

Thanks. I have submitted a claim through the phone app.

I am in Melbourne, by the way.

 

Re: Invalid geo location message Optus Sport

Tris

Thanks for confirming the location. Shouldn't be in an issue in that case. You'll get an update from the Content team as soon as possible


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Invalid geo location message Optus Sport

Hymie8

Hi,

 

Just tomention though, that the phone probably thinks I am in the USA, even though I am really in Melbourne. I think that's why the error message comes up.

 

Re: Invalid geo location message Optus Sport

Shauna

Hey @Hymie8 - have you heard back from the case managers?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Invalid geo location message Optus Sport

Hymie8

No I haven't yet, Shauna.

 

However, I may have a solution because I had VPN activated on my phone and the Optus Sport seems to be screening when I turn the VPN off.

 

Re: Invalid geo location message Optus Sport

Dan_C

Ah, that'll do it @Hymie8.

 

If a VPN is detected, I'm afraid the service will not work.

 

 


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