Invalid geo location message Optus Sport

[Yeldarb]

Thanks Tano 

[Tano · Accepted solution]

Just heard back from our tech team, they have confirmed that this is now resolved. Sorry for the downtime there.

[Hymie8]

Hello, what was the answer to the problem please?

[Tris]

Where are you located @Hymie8? If you're in Australia and getting that error, please log a support case via the app. Our content team will check out your profile and fix it up 

[Hymie8]

Thanks. I have submitted a claim through the phone app.

I am in Melbourne, by the way.

[Tris]

Thanks for confirming the location. Shouldn't be in an issue in that case. You'll get an update from the Content team as soon as possible

[Hymie8]

Hi,

Just tomention though, that the phone probably thinks I am in the USA, even though I am really in Melbourne. I think that's why the error message comes up.

[Shauna]

Hey @Hymie8 - have you heard back from the case managers?

[Hymie8]

No I haven't yet, Shauna.

However, I may have a solution because I had VPN activated on my phone and the Optus Sport seems to be screening when I turn the VPN off.

[Dan_C]

Ah, that'll do it @Hymie8.

If a VPN is detected, I'm afraid the service will not work.