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Thanks Tano
Just heard back from our tech team, they have confirmed that this is now resolved. Sorry for the downtime there.
Hello, what was the answer to the problem please?
Where are you located @Hymie8? If you're in Australia and getting that error, please log a support case via the app. Our content team will check out your profile and fix it up
Thanks. I have submitted a claim through the phone app.
I am in Melbourne, by the way.
Thanks for confirming the location. Shouldn't be in an issue in that case. You'll get an update from the Content team as soon as possible
Hi,
Just tomention though, that the phone probably thinks I am in the USA, even though I am really in Melbourne. I think that's why the error message comes up.
Hey @Hymie8 - have you heard back from the case managers?
No I haven't yet, Shauna.
However, I may have a solution because I had VPN activated on my phone and the Optus Sport seems to be screening when I turn the VPN off.
Ah, that'll do it @Hymie8.
If a VPN is detected, I'm afraid the service will not work.