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Re: Invalid geo location message Optus Sport
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ā2018-02-14 12:43 AM
Thanks Tano

Re: Invalid geo location message Optus Sport
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ā2018-02-14 01:03 AM
Just heard back from our tech team, they have confirmed that this is now resolved. Sorry for the downtime there.
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Re: Invalid geo location message Optus Sport
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ā2018-11-25 11:11 AM
Hello, what was the answer to the problem please?
Re: Invalid geo location message Optus Sport
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ā2018-11-25 01:48 PM
Where are you located @Hymie8? If you're in Australia and getting that error, please log a support case via the app. Our content team will check out your profile and fix it up
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Re: Invalid geo location message Optus Sport
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ā2018-11-25 03:40 PM
Thanks. I have submitted a claim through the phone app.
I am in Melbourne, by the way.
Re: Invalid geo location message Optus Sport
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ā2018-11-25 04:23 PM
Thanks for confirming the location. Shouldn't be in an issue in that case. You'll get an update from the Content team as soon as possible
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Re: Invalid geo location message Optus Sport
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ā2018-11-26 09:20 PM
Hi,
Just tomention though, that the phone probably thinks I am in the USA, even though I am really in Melbourne. I think that's why the error message comes up.
Re: Invalid geo location message Optus Sport
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ā2018-11-27 05:49 PM
Hey @Hymie8 - have you heard back from the case managers?
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Re: Invalid geo location message Optus Sport
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ā2018-11-27 09:57 PM
No I haven't yet, Shauna.
However, I may have a solution because I had VPN activated on my phone and the Optus Sport seems to be screening when I turn the VPN off.
Re: Invalid geo location message Optus Sport
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ā2018-11-28 05:25 PM
Ah, that'll do it @Hymie8.
If a VPN is detected, I'm afraid the service will not work.
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