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Occasional Contributor Bow9
Occasional Contributor

I want to cancel Optus Sport

I have spent hours trying to cancel Optus Sport before the billing date. The web page tells me to go to my phone settings and the Subscriptions tab under my profile but there isn’t one. 

I have also looked for an Entertainment tab under MyOptus. 

I can’t contact Optus Sport help because the help dialogue box won’t scroll on my iPhone so I can’t submit. 

Optus help told me to delete the App. But the Optus Sport webpage specifically says that won’t work. 

Any suggestions please?

 

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12 Replies
Crowd Champion Davelew
Crowd Champion

Re: I want to cancel Optus Sport

Hi

Have a look at this link:

https://www.optus.com.au/shop/support/answer/optus-sport-how-to-cancel?requestType=NormalRequest&id=...

As you will see you will need to cancel your subscription through  Google Play or iTunes store.

Deleting the app will not cancel the subscription.

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor Bow9
Occasional Contributor

Re: I want to cancel Optus Sport

Thanks Dave. 

 

I can can get this far:

Go to Settings > [your name] > iTunes & App Store

Tap Apple ID at the top of the screen

Tap View Apple ID. You might need to authenticate your Apple ID

Tap Subscriptions

 

But there is no Subscriptions tab when I view my Apple ID

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Crowd Champion Davelew
Crowd Champion

Re: I want to cancel Optus Sport

I say on the beach in Bowen at the moment with an Android phone so can't replicate the instructions on an apple device.

@Dan_C is proud of his iPhone and may pick up this post and be of help, fingers crossed.


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Online Community Manager
Online Community Manager

Re: I want to cancel Optus Sport

Haha, oddly enough. I did just create a thread on this topic. 

 

How to unsubscribe from Optus Sport 

 

If you're still having trouble, shout out @Bow9

 

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Crowd Champion Davelew
Crowd Champion

Re: I want to cancel Optus Sport

Hi

Got back to my caravan and checked.

From where you have got to you will need to scroll down and then you should find subscriptions.

Thanks @Dan_C for responding so quickly, I might even give you kudos.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Online Community Manager
Online Community Manager

Re: I want to cancel Optus Sport

Oh, would you be so kind? Haha. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Bow9
Occasional Contributor

Re: I want to cancel Optus Sport

Thanks Dan C. You’re still saying the same thing though - that there should be a Subscriptions tab under my Apple ID. But there isn’t. I can see my purchase history - including Optus Sport at $0.00 (because of the refund) but no Subscriptions tab. 

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Crowd Champion Davelew
Crowd Champion

Re: I want to cancel Optus Sport

This is a screen shot from my iPad but should look similar on your iPhone.i don't understand why it's not there for you.

 

387402F7-E7B4-4E26-8D17-E06BBA5B810C.png


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Online Community Manager
Online Community Manager

Re: I want to cancel Optus Sport

Hmm, the same instructions for opting out of paid subscriptions are up on the Apple support page

 

https://support.apple.com/en-ca/HT202039#subscriptions

 

When you click view Apple ID → do you see the screen below?

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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