Thanks for reaching out and raising this.
Firstly we'd recommend running through our Troubleshooting guide for Free To Air channels to see if this will resolve the issue you're facing.
Does your FetchTV have WiFi? If so, this is the easiest indicator to tell if you have a Fetch Mighty service.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.