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How do I identify a Fetch Mighty box

I am having a problem with pixelated Free to air TV signals on my Fetch box. How do I tell if I have a fetch gen 2 or a Mighty box?


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Re: How do I identify a Fetch Mighty box

Hi @Boothie64R,

Thanks for reaching out and raising this.

Firstly we'd recommend running through our Troubleshooting guide for Free To Air channels to see if this will resolve the issue you're facing.

Does your FetchTV have WiFi? If so, this is the easiest indicator to tell if you have a Fetch Mighty service.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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