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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Max59
New Contributor
New Contributor

How do I cancel my optus sports subscription

How do I cancel my optus sports subscription? EPL season has ended, I do not need optus sports any more. I have checked these threads and they say you need to go to the Sports and Entertainment tab and select optus sports. When I clicked on it, it says "We are experiencing technical difficulties, Please try again." When the page is finally loaded, I clicked on 'manage' and it does not give me the option to cancel my subscription. Instead, it redirects me to a page:

 

"There is already an Optus Sport subscription associated with this Optus service.

You can log into your Optus Sport account, or try again with a different Optus service."


There is no option to cancel the subscription. Can someone please explain? 

 

 

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AlexRH
RetiredModerator
RetiredModerator

Re: How do I cancel my optus sports subscription

Hey @Max59, not good to hear that you've had some trouble cancelling the subscription 😞

Generally you do cancel the subscription through the Entertainment tab but if you've been unable to thus far please PM me with your Optus Sport login email, account number, full name and DOB so we can arrange this for you on our end. 


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mattywii
New Contributor
New Contributor

Re: How do I cancel my optus sports subscription

Hi Alex,

 

I/m also having issues cancelling my subscription. I can't setup an online account as I do not hae an Optus mobile number and it will not let me do it through app store 

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Dan_C
Retired Employee
Retired Employee

Re: How do I cancel my optus sports subscription

@mattywii, If you're having trouble cancelling your subscription via the method above, you'll need to create an in-app support case. 

 

Check out the in-app support page for instructions. 

 

Please note - The refund process can take up to 10 working days to process. If you haven't received your refund within the specified time-frame, you can log an in-app case via the Optus Sport application for Android and iOS devices.

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