Help for Order Delivery, Activation and your First Bill

[GenkiiRave]

I was told that bill will only start on the day sim card activated. However, when I go into my account, it is already activated 3 weeks before i receive my sim card. Also, the bill starts 3 weeks before.

[Toomey]

Hey @GenkiiRave, we might need to take a look at this on our end because you should definitely only be paying from the day the service is activated.

Please jump into Live Chat and go Mobile > Billing to have this reviewed

[Timo07]

So I took advantage of the swap from Virgin to Optus, sim only plan, $25 for 10gig. Did it over the phone. The guy said I should receive my new optus sim in the mail in about a week. Its been a week and half, and nothing so far? Does not list as an 'order' in the system?

Where too from here?

[veryanoyed]

funny when they have an annoyed customer they want to go private msg KEEP IT PUBLIC SHAME THEM

[Nagibator_9000]

I've been an Optus customer at the time of signing up for Optus NBN with MyAccount being enabled. To my surprise my first bill for Optus NBN arrived on paper. The NBN account is not visible in MyAccount. Was it that hard to consolidate all services I sign up for under the same MyAccount login acutomatically? Is that technical issue is too hard to resolve?

This is very mediocre kind of service. Optus never fails to dissapoint. 

[Dan_C]

Hmm, sounds like we're going to need to link the NBN service up from the back-end.

It's something we can easily do for you over Live Chat. 

Personal → Home phone, Broadband & NBN → Billing & General 

The agent will ask for your My Account login email. They'll then be able to go in and link the NBN account to the same My Accoutn as your existing Optus services.

If you do run into any trouble, let us know. We can always help out from our end. 

[sitihawa]

Hi there,

I received my phone but i realised that i dont really used to it. Can i change with any iphoe by chance?

[ImanOldie]

My service has been activated but I haven't received my modem.

[Keith1]

Please, what is my activation code for the replacement fetch top box I received
order # 54223718A

I didnt receive a text with it nor on my email
7 emails were sent saying the box would arrive but no activation code