hi my name is jai ***and id checked up on my order and it say in prosses in 1of 1 product in this order mean id need help on what that means
G'day @jaihateley, how long ago had you placed the order? Can I just get some clarification on the wording, did you mean to say that it's showing as "in-progress?"
If you're a brand-new customer to Optus, we'll need to perform a credit check. It can take a couple of days for the result of your application.
Had we asked for any additional documentation? Once your application has been approved, delivery will be made within our standard delivery time-frame.
Next business day
3-5 business days in most regional areas
FYI - I've just removed your last name from your post. We don't want any personal info made public 🙂
Hi, I have now called Optus twice to have my new service activated. I called yesterday & they said it would be activated within 15mins. Didn't happen. Today I called Optus again & spoke to a lady who transferred me to another area then when that lady answered she just hung up on me!! Great customer service! I'm sick of waiting on hold for 10+ mins to be hung up on. This is the first time being with Optus & I'm about to send the phone & sim back & say stick it!! Great first impression! Someone needs to call me & stick of being on hold to be hung up on!
I'm really sorry for the delay with your activation and the trouble you've had getting a hand @Myss. I agree it sounds disappointing. Please chat with the Customer Service team here so they can assist with the activation status
Hi, I have spoken 4 people on the phone & 2 people on Yes Crowd. Day 3 & my sim card is still not activated or my numbers ported. I have now been disconnected from my previous carrier so have no phones at all now. Great service Optus. My advice DO NOT SWITCH TO OPTUS!
Hi @Myss, you've sent one of our moderators a private message with your details? I'm unable to locate any previous conversation history other than the interaction you'v had with us on this thread.
Can you send us a private message with your account details? I'll need your full name, DOB and mobile number. You can send your details through to → http://yesopt.us/pmdan
I had my old phone numer redirected to me by the company I worked for. I have redirected the number to another provider and have received a "first bill". Can you please confirm that I will not receive another bill or if necessary what I need to do to ensure that the SIM only account is terminated. email@example.com
Hey @KFC1951 - If you've received your bill from another provider than you shouldn't receive further from Optus. However we'll need to confirm this.
Can you please confirm your mobile number, full name and DOB via private message?
I was told that bill will only start on the day sim card activated. However, when I go into my account, it is already activated 3 weeks before i receive my sim card. Also, the bill starts 3 weeks before.
Hey @GenkiiRave, we might need to take a look at this on our end because you should definitely only be paying from the day the service is activated.
Please jump into Live Chat and go Mobile > Billing to have this reviewed