Help for Order Delivery, Activation and your First Bill

[KaylaThomson93]

I am needing to upgrade my plan so I have a new handset.

[Ray_YC]

For sales kaylathomson93, Buy online or speak to one of our sales specialists today on 1800 200 123. They are available 8am to 9pm Mon – Fri, 9am – 6pm Weekends AEST.

[kezzab5]

Last Friday I took delivery of a new iphone Del Order no 150195864A and could not activate it over the weekend.



Yesterday my son phoned and spoke to one of your staff members and he found that Spintel had to let me take my number across to Optus. He had this done and then told my son it would be right in 4hrs.

Well 24 hours later it still has not activated.

I am getting pretty frustrated as I need to use this phone for my work.

Can you please look into it.

the number I want to bring is *hidden* and I was previously with Optus with this number but it was cancelled when I went over to Spintel.

Can you please look into this as I just might have to return my phone and go elsewhere if it is not corrected by tomorrow.

Thanks in advance

[Ray_YC]

Just a heads up kezzab5 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!

[erroldprice]

activation code

[Ray_YC]

Find your Fetch Activation Code , erroldprice?

[alperac123]

Hi optus i tried contact with you for a week ,is impossible to do that ......I need my FETCH ACTIVATION CODE  !!!!!!