Help for Order Delivery, Activation and your First Bill

[Ray_YC]

Please see this thread. The 72 hours tmieframe may be a little longer due to the Easter holiday period.

[Dommy]

Hi,

Encountered the following error when I tried to logon to my Optus Account to switch to a paperless bill. Can anyone advise how to fix this?

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

[Ray_YC · Accepted solution]

Any luck trying a different browser?

[Dommy]

Yep, worked on Microsoft IE but not Chrome. Not sure why, but thanks for the suggestion.

Dommy

[melifulous59]

Oh heavens, I am not a first time customer of Optus.  Yes, I do have a new handset as my former one did not boot.  So I simply visited your store in Moonee Ponds, Victoria where it is staffed unlike your wonderful and committed online staff by very bitter Australian living individuals who have no work ethic until in the Phillipines where your staff are unrivalled in patience, manner, knowledge and always asking genuinely at the end of giving support - IS THERE ANYTHING ELSE I CAN HELP YOU WITH.  And I can assure you if your staff here in Australia say the same, it is only a mechanical uncommitted effort.  Not all your staff, but I woud say from my experience - a good 70%.

[Pie5600]

My settings in my account are pending changes can not be done, what does dad mean ?

[Ray_YC]

Have you made a change or requested a change to your service? e.g. add voicemail, change plan, etc.

[Stufrog]

Why is my first bill $73 when I signed in for a $65 /month plan? I also expected a charge for the modem but it isn't on my bill

[Ray_YC]

Please see our Your Bill explained support page.

It sounds like a pro-rata charge for the period you connected to the end of the billing cycle date and then the month in advance charge.

Chances are the modem charge will appear on the next bill with the full month.

[DebC]

We have recently moved residence and are having problems hooking up to the NBN (available). Trying to activate Stan requests an activation code, of which we are unsure. Does anyone have any ideas to assist? Thanks in advance