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Re: Help for Order Delivery, Activation and your First Bill

hi my name is jai ***and id checked up on my order and it say in prosses in 1of 1 product in this order mean id need help on what that means

 

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Blog Author

Re: Help for Order Delivery, Activation and your First Bill

G'day @jaihateley, how long ago had you placed the order? Can I just get some clarification on the wording, did you mean to say that it's showing as "in-progress?"

If you're a brand-new customer to Optus, we'll need to perform a credit check. It can take a couple of days for the result of your application.


Had we asked for any additional documentation? Once your application has been approved, delivery will be made within our standard delivery time-frame.

 

Metro

Next business day

Regional 

3-5 business days in most regional areas

 

FYI - I've just removed your last name from your post. We don't want any personal info made public 🙂 

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Re: Help for Order Delivery, Activation and your First Bill

Hi, I have now called Optus twice to have my new service activated. I called yesterday & they said it would be activated within 15mins. Didn't happen. Today I called Optus again & spoke to a lady who transferred me to another area then when that lady answered she just hung up on me!! Great customer service! I'm sick of waiting on hold for 10+ mins to be hung up on.  This is the first time being with Optus & I'm about to send the phone & sim back & say stick it!! Great first impression! Someone needs to call me & stick of being on hold to be hung up on!

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Moderator
Moderator

Re: Help for Order Delivery, Activation and your First Bill

I'm really sorry for the delay with your activation and the trouble you've had getting a hand @Myss. I agree it sounds disappointing. Please chat with the Customer Service team here so they can assist with the activation status 


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Re: Help for Order Delivery, Activation and your First Bill

Hi, I have spoken 4 people on the phone & 2 people on Yes Crowd.  Day 3 & my sim card is still not activated or my numbers ported.  I have now been disconnected from my previous carrier so have no phones at all now.  Great service Optus. My advice DO NOT SWITCH TO OPTUS!

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Blog Author

Re: Help for Order Delivery, Activation and your First Bill

Hi @Myss, you've sent one of our moderators a private message with your details? I'm unable to locate any previous conversation history other than the interaction you'v had with us on this thread.

Can you send us a private message with your account details? I'll need your full name, DOB and mobile number. You can send your details through to → http://yesopt.us/pmdan

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Re: Help for Order Delivery, Activation and your First Bill

Hi.

 

I had my old phone numer redirected to me by the company I worked for. I have redirected the number to another provider and have received a "first bill". Can you please confirm that I will not receive another bill or if necessary what I need to do to ensure that the SIM only account is terminated. kcarsburg@optusnet.com.au

 

Regards

 

 

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RetiredModerator
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Re: Help for Order Delivery, Activation and your First Bill

Hey @KFC1951 - If you've received your bill from another provider than you shouldn't receive further from Optus. However we'll need to confirm this.

 

Can you please confirm your mobile number, full name and DOB via private message? 


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Re: Help for Order Delivery, Activation and your First Bill

I was told that bill will only start on the day sim card activated. However, when I go into my account, it is already activated 3 weeks before i receive my sim card. Also, the bill starts 3 weeks before.

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Re: Help for Order Delivery, Activation and your First Bill

Hey @GenkiiRave, we might need to take a look at this on our end because you should definitely only be paying from the day the service is activated.

 

Please jump into Live Chat and go Mobile > Billing to have this reviewed


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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