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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

I am needing to upgrade my plan so I have a new handset.

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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

For sales kaylathomson93, Buy online or speak to one of our sales specialists today on 1800 200 123. They are available 8am to 9pm Mon – Fri, 9am – 6pm Weekends AEST.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
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Re: Help for Order Delivery, Activation and your First Bill


Last Friday I took delivery of a new iphone Del Order no 150195864A and could not activate it over the weekend.



Yesterday my son phoned and spoke to one of your staff members and he found that Spintel had to let me take my number across to Optus. He had this done and then told my son it would be right in 4hrs.

Well 24 hours later it still has not activated.

I am getting pretty frustrated as I need to use this phone for my work.

Can you please look into it.

the number I want to bring is *hidden* and I was previously with Optus with this number but it was cancelled when I went over to Spintel.

Can you please look into this as I just might have to return my phone and go elsewhere if it is not corrected by tomorrow.

Thanks in advance

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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

Just a heads up kezzab5 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

activation code
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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

Find your Fetch Activation Code , erroldprice?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Hi optus i tried contact with you for a week ,is impossible to do that ......I need my FETCH ACTIVATION CODE  !!!!!! 

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