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COVID-19 impact to Yes Crowd & Contact Centres info here
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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

Confirming I've received your PM and will reply shortly 🙂 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Can you advise my next bill date and amount *hidden* email reply only *hidden*

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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

Hi kelvinflynn,


We've hidden your personal info for all of the internet to see on our public forum.


The info you're after should be viewable on your My Optus app?


We don't have access to or visibility of customer accounts here on Yes Crowd.


If you still need assistance, please Message Us here


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Reply
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Hi guys.
New prepaid customer having trouble activating my sim.
I got the following error : Submission of activation order failed due to issues detected downstream. Please chat with us.

My sim number is 5819512733873.
I've left a message on Facebook yesterday as well.

Can you please assist as i really need internet access.

Thank you!
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