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COVID-19 impact to Yes Crowd & Contact Centres info here
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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

Hi kelvinflynn,


We've hidden your personal info for all of the internet to see on our public forum.


The info you're after should be viewable on your My Optus app?


We don't have access to or visibility of customer accounts here on Yes Crowd.


If you still need assistance, please Message Us here


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Hi guys.
New prepaid customer having trouble activating my sim.
I got the following error : Submission of activation order failed due to issues detected downstream. Please chat with us.

My sim number is 5819512733873.
I've left a message on Facebook yesterday as well.

Can you please assist as i really need internet access.

Thank you!
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Hi I was supposed to have my NBN installed today ; but I was wondering will they come today or not.

As last time ( 27/3/2020) I took half day off waiting for them to come & install. But nobody show up.

Can anyone in Optus tell me will they come today or not

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Moderator
Moderator

Re: Help for Order Delivery, Activation and your First Bill

Hey @wingchau - I hope that since posting your technician did arrive! I can't look into the details of your order on this forum so if you still need a hand I'd really recommend reaching out to us over Messenger so that we can take a closer look at what's going on with your pending order 🙂 

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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

Hi all can someone plz help, i just got my modem with optus for internet and Foxtel, though iselect, Foxtel are having trouble acctivating my Foxtel do i have to do it though Optus? if so how do i do this, any help would be appreciated, Cheers

Stretch007

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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

I believe I am getting scam emails from Optus asking me to verify my email address.

I am ignoring them and logging on through My Account which is, in fact, verifying my account.

Can you monitor the emails and delete scams purporting to come from OPTUS.

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New Contributor
New Contributor

cancel my order 144440068A.

Please cancel by order 144440068A.  as it hace been a cock up from the beginning I am going over to Telstra. I chose Optus when I moved as my mobile has been with you for way over 20 years. I have Mobile Broadband but the bandwidth in the local tower is not high enough so 60% of the day I do not have internet so will be cancelling that as well. I will be paying out my mobile phone as well.

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Online Community Manager
Online Community Manager

Re: cancel my order 144440068A.

Just a heads up lovie55 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer orders here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.

It may be too late to cancel the order, if it arrives simple refuse delivery to commence the cancellation process.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
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New Contributor
New Contributor

Re: Help for Order Delivery, Activation and your First Bill

I am needing to upgrade my plan so I have a new handset.

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Online Community Manager
Online Community Manager

Re: Help for Order Delivery, Activation and your First Bill

For sales kaylathomson93, Buy online or speak to one of our sales specialists today on 1800 200 123. They are available 8am to 9pm Mon – Fri, 9am – 6pm Weekends AEST.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply