During the month of September 2019 all new and existing Fetch customers that are not already subscribed to the Variety or Ultimate Pack will receive all 9 channels in the Knowledge Pack for no additional charge.
This will be provisioned to the following customers:
Those with no channels packs
Those on the previously available Entertainment Pack
Those on any of the Vibe, Knowledge or Kids Packs
You won’t need to do anything to receive the free channels; they will automatically be available in the EPG.
Those already subscribed to Variety or Ultimate Packs will continue to be charged as usual.
On 1st October 2019, the additional channels will no longer be available to view and they will revert to their previous channel availability.
During September users with a Mighty or Gen 2 will be able to record all channels, however any recordings made from the free channels will not be available to view from October 2019 onwards.
Subscriptions during September:
If a customer subscribes to any channel pack during the offer period, they will be charged the usual subscription cost for the Variety ($6) or Ultimate Pack ($20) from the date they subscribe.
There is no impact on those currently subscribed to the Variety or Ultimate Packs, they will continue to be charged as usual and will not see any onscreen messaging regarding the offer.
From the first day of September and throughout the month, eligible customers will receive onscreen messaging alerting them to the free month of Variety Pack promotion.
In the final week of September, there will be a countdown letting customers know that their free access to the Knowledge Pack will disappear after 30 September.