our dog has chewed through the remote and i am trying to find a replacement remote how and where can you order replacement remotes. you can purchae foxtel remotes everywhere but unable to find anywhere to purchase remotes for FetchTV.
Solved! Solved: Go to Solution.
If you’ve lost or damaged your Fetch remote control, you’ll need to contact us to arrange for a new Fetch remote to be sent your mailing address.
To learn more, check out - How to replace your Fetch remote control.
Also a great suggestion @petergdownload.
I used the app when I lost my Fetch mini remote. I find it works really well!
I was just advised it would be $15 postage as well. This doubles the cost of the remote. Is this correct? I didn't proceed with the order as it was implied on this thread it would only be $15 to replace.
Hey @Tukra6, you're welcome to send us a PM with your account details.
Can you fill out the template below:
Are you the primary account holder: Y/N
Your full name:
A delivery fee may apply, I'm happy to see what we can do.
I also need a replacement remote for the same reason! I have tried to download the app but I don't know what my Fetch ID is and can't turn the set top box on to find out! Where else would this information be?
Live chat is your best bet @SLML. You're looking at $15.00 for the replacement and a $10.00 delivery fee.
If you still need hand, give us a shout!
Hi, I have a problem. I was advised to speak to the technical department about a replacement fetch remote. When I spoke to them I was advised I had to provide my drivers license number in order to receive the remote. I would not give these details so I was advised I could not place an order. I have been a loyal Optus customer for over 20 years and feel very concerned this private information is requested for a replacement remote. Can anyone help me?