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Contributor acrowau
Contributor

FetchTV regularly disconnects from Internet.

Do other people have this issue where FetchTV disconnects from the internet on a regular basis?

 

Watching say TV via the Fetch box and all of a sudden the screen goes blank and the red circle keeps going around due to losing its connection.

 

Other times, the screen doesnot go blank and we get messages in the top right corner of screen 'no internet' the 'internet reconnected'.  This will continue for over a minute ... disconnected > connected etc etc.

 

All other devices in the home (mobiles, Desktop, modem) are all still connected without any lose/disruption to connections - only FetchTV loses it.

 

When the TV screen goes blank, we just have to wait for it to reconnect, as we can't exit from it to anything.

 

If the internet just does not reconnect, we pull the power cord and wait for a bit - Fetch powers back up - but not always reconnect to the internet, so we have to restart Fetch via settings and/or do a soft restart, which all frustrating as well.

 

Anyone have any thoughts?  (Mine is that Fetch is 'wearing out' and it's not even 2 years old)

 

Since typing the above, nearly 50min agao,  the Internet still has not reconnected after - turning Fetch off multiple times, soft reset and modem reboots !

9 Replies
Contributor acrowau
Contributor

Re: FetchTV regularly disconnects from Internet.

ok, it reconnected 45 minutes ago - about 1 1/12 hours after losing connection.

 

Now .... it's disconnected again !!!!!!

 

Effing FetchTv is becoming very crap very quickly !!!

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Online Community Manager
Online Community Manager

Re: FetchTV regularly disconnects from Internet.

How is it connected? Direct connection or WiFi? Have you tried the opposite of the other to determine if it's a WiFi issue?


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Contributor acrowau
Contributor

Re: FetchTV regularly disconnects from Internet.

Thanks for your reply Ray YC.

 

Silly me, I should have put that, but it is connected via WiFi.

 

Good  idea, I shall hook it up via an ethernet cord and see if it re-occurs.

 

If by chance there is no problem via a drect connection, any thoughts why there could be a Wifi issue? (considering nothing else in the house loses WiFi connection when the Fetch does). 

 

The Fetch box is only 1 1/2 rooms away, about 7 metres in a direct line.

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Online Community Manager
Online Community Manager

Re: FetchTV regularly disconnects from Internet.

Hard to say, is it intermittent or happening at the same time of day/night.

As you suspect, it could be the Fetch box itself.

For further assistance with this, please chat with us.  


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor PrincessKylie
New Contributor

We have the exact same issue. Bedroom box only,main box n...

We have the exact same issue. Bedroom box only,main box no issues.

 

Nothing has been touched. It did reset this morning to work but by midday was down again.

 

My partners thinks it must be the mini fetch box itself.

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Frequent Contributor
Frequent Contributor

I had the same issue when I first got the fetch, Its cos...

I had the same issue when I first got the fetch, Its cos I was on the slow speed pack which only 2-3 people could connect, as in I had all 5 phones connected with xbox + 2 ipads and laptop + fetch all at the same time. I just upgraded the speed pack and the internet drop outs stopped on the fetch. You could see if the ethanet cable works or if looking into upgrading your speed pack might help
Contributor acrowau
Contributor

Re: We have the exact same issue. Bedroom box only,main box n...

I still couldn't fix the droping out whilst using wifi.

I connected an ethernet cable and have not had an issue (or very rarely) since doing so.  Unfortunately I have to have the cable running along the floor/wall from modem to fetch as can not get cable thru wall/roof/wall Smiley Sad

Only last week I unhooked the cable to try again on wifi and disconnections all started to re-occur (even after restarting modem/soft reset on fetch).

Plugged cable back in and all ok.

But why these disconnections started all of a sudden I don't know, considering for the first 18 onths or so it was ok.

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Online Community Manager
Online Community Manager

Re: We have the exact same issue. Bedroom box only,main box n...

As MrsKnowItAll suggests, there may be too many devices connected to the WiFi?


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Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Frequent Contributor
Frequent Contributor

Re: We have the exact same issue. Bedroom box only,main box n...

Is the Optus modem capable of broadcasting two Wi-Fi SSID's or is it limited to only a 2.4 Ghz band or is it set up for common one for both the 2.4Ghz and 5Ghz bands. What model is the modem? Fetch may be more stable on the 2.4Ghz band which is a stronger signal capable of extending further than the 5Ghz. 

If cable connection an issue, you may wish to consider a PowerLine Adapter Set such as the D-Link AV500 Passthrough - they cost under $100 for a pair but can sometimes be purchased unused for $50-$60 on Gumtree - at one stage Optus and Telstra had sent this type of extender unit pack to Pay TV customers who had no use for them in their home configuration.

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