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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Drewbunce
New Contributor


Whenever I turn my tv on to watch fetch I have to pull the plug to make it reboot to work. Is there anyway of fixing this? I would appreciate any help thank you. 

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Online Community Manager
Online Community Manager

Re: Fetch

Hey @Drewbunce, thanks for reaching out! 


What happens when you attempt to reboot the device via the settings menu or remote control? As your first troubleshooting step, I'd really suggest a soft reset.


If you're still experiencing the same issue, I'd then attempt a hard or factory reset:


FYI - A hard reset will result in any saved recording and preferences to be removed from the device. 


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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