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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Drewbunce
New Contributor

Fetch

Whenever I turn my tv on to watch fetch I have to pull the plug to make it reboot to work. Is there anyway of fixing this? I would appreciate any help thank you. 

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Online Community Manager
Online Community Manager

Re: Fetch

Hey @Drewbunce, thanks for reaching out! 

 

What happens when you attempt to reboot the device via the settings menu or remote control? As your first troubleshooting step, I'd really suggest a soft reset.

 

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Soft-Reset/ta-p/133753

 

If you're still experiencing the same issue, I'd then attempt a hard or factory reset:

 

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Hard-Reset/ta-p/133701

 

FYI - A hard reset will result in any saved recording and preferences to be removed from the device. 

 

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