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2019-01-26 08:36 AM
I just changed optus plans and recieved a fetch tv. My question is why did I recieve 2 modems.
One netgear and one sagemcom ?
Solved! Solved: Go to Solution.
2019-01-26 08:50 AM
Are you on Optus cable?
Does one have a single ethernet port at the back and the other 5-6 ports?
2019-01-26 10:29 AM
Yes Peter I am on cable.
the net gear has one cable and one Ethernet so I guess this is the one I should use?
the other has 1 wan and 4 lan and a USB
I have an waiting modem . Do I need to change it
2019-01-26 10:53 AM
The Optus cable plugs into the back of one modem. It has a single connection out which you plug in to the second modem (WAN Port which will be a different colour). You will need the Optus modems plugged in to to do the initial Optus connection. Once that is done then you can likely just plug your existing modem into the first modem (via the single WAN cable). You might need to change the WAN connection settings on your existing modem to "WAN" (It will be in a drop down.
The Optus guys will talk you through it.