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Occasional Contributor
Occasional Contributor

Fetch tv won’t go pass let’s connect

I have a fetch tv that has been working fine for 11 months. I then changed over the modem. Switched on the fetch tv and it was a grey screen. I switched it off and turned it back on - it was stuck on the loading up screen. I switched it off a fe more times and plugged in the Ethernet cable. It now goes to the let’s connect screen and does connect to the internet both wifi or cable, but goes no further.......

 

extrenely fristrating. I have done hard reset all it does is restart. It does not bring me to the page to put in your activation code.

 

Optus is useless and won’t help

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7 Replies
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Crowd Champion
Crowd Champion

Re: Fetch tv won’t go pass let’s connect

Hi

Optus support in my experience are usually pretty good at troubleshooting fetch box problems and if it can't be resolved organising a replacement fetch box 

I would ring Optus again and just tell them it is not working and your require a replacement. They will then go through a few checks and normally organise a replacement box and for a satchel to return your old one.

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Fetch tv won’t go pass let’s connect

Nope. It’s not quite 12 months old. But no help or resolution.

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Crowd Champion
Crowd Champion

Re: Fetch tv won’t go pass let’s connect

I have escalated your issue so someone from Optus should be in touch with you shortly.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Fetch tv won’t go pass let’s connect

Nope.... no fix and no one contacted me. Still not fixed.

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Online Community Manager
Online Community Manager

Re: Fetch tv won’t go pass let’s connect

Cheers @Davelew

 

I've sent you a private message @Annstan77

 

I'll chat with you there. 

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If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Fetch tv won’t go pass let’s connect

Hi,

 

This box was given to me as a gift.

 

I had an Optus prepaid mobile. I’m not sure if I’m still a member or not: 

 

 

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New Contributor
New Contributor

Re: Fetch tv won’t go pass let’s connect

We are having the exact same issue. We have tried everything but it won’t go past the stage. It’s so frustrating and I can not contact Optus because of the covid 19 to help me.
Can anyone help or know what to do to fix this issue.
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