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Johnraymond
New Contributor
New Contributor

Fetch tv remote

Hi my fetch tv remote hasn't been working for over a week, where can I purchase a new one? 

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4 Replies
saxydude
Occasional Contributor
Occasional Contributor

Re: Fetch tv remote

Hi. You can buy them through Optus customer service (at least I did about a year ago). In the meantime, try the the mobile app, which seems to work quite well. http://www.optus.com.au/shop/support/answer/yes-tv-by-fetch-mobile-or-tablet-app?requestType=NormalR.... Cheers

 

 

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Dan_C
Retired Employee
Retired Employee

Re: Fetch tv remote

Hi @Johnraymond, I'd touch base with our live chat team → http://yesopt.us/chat2us. We'd be able to organise a new replacement Fetch remote for $15.00. If the issue is deemed to be a manufacturers fault, then we'd be able to offer a free warranty replacement.

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pacsoft007
New Contributor
New Contributor

Re: Fetch tv remote

Hi

Lot of replies but still not clear - how to order a fetch tv replacement remote ?

Also, regarding app - I have the app working but it appears it only works for changing channels, volume etc.

If I want to control Netflix or You tube through the app - It doesn't work.

Thanks 

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Kartika
Moderator
Moderator

Re: Fetch tv remote

Hey @pacsoft007, sorry to hear about your Yes TV by Fetch remote issue. You need to order the remote through customer service either through chat / phone (133937) or directly with us here. Can you confirm what is the reason you need a replacement remote? Youtube and Netflix have their own apps and cannot be controlled by the Fetch app, sorry. You can use the remote though. 


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