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Fetch tv guide

FETCH TV GUIDE HAS CHANGED. DOES ANYONE KNOW WHY IT HAS GONE FROM WHITE BACKGROUND TO A BLACK BACKGROUND WITH WHITE TEXT. IT IS HARDER FOR ME TO READ. CAN IT BE CHANGED BACK?"

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Crowd Champion
Crowd Champion

Re: Fetch tv guide

Hi

I don't know why it has changed but I like it. 

My vote is to keep it as a dark background.

 

Dave


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New Contributor
New Contributor

Re: Fetch tv guide

Mine has too - not very user friendly please Optus change it back

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Frequent Contributor
Frequent Contributor

Re: Fetch tv guide

@Davelew   I think you will find you will be in the minority as replies come in. Normal graphic design rules will tell you white text on black is never as crisp as black on white and all the divider lines that compartmentalise everything nicely are dark black on black so almost invisible. This is based on studies going back decades. For example, Bauer and Cavonius (Improving the legibility of visual display units through contrast reversal 1980 ) found that participants were 26% more accurate in reading text when they read it with dark characters on a light background. In fact most studies have found that dark characters on a light background are superior to light characters on a dark background. In addition it has been shown that people with astigmatism (aproximately 50% of the population) find it harder to read white text on black than black text on white. They experience a fuzziness to the text known as "halation" caused by the deformation of their lens(es). So, Optus you are basically disregarding 50% of the population and making it harder for them to read the screen. This could lead to further aggravation of sight issues and an inevitable flood of complaints. And all because nobody there did the research....Typical.

Dave, you should ask for an option then if you think you prefer it, but whilst you may like it at first glance,  just wait until you have had to use it for a while. 

OPTUS, ACKNOWLEDGE THE MOUNTAINS OF RESEARCH ON THIS TOPIC AND CHANGE IT BACK AND PREVENT UNDUE EYE STRAIN. AND DO IT NOW, NOT PROCRASTINATE LIKE THE YOUTUBE ISSUE.

 

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Frequent Contributor
Frequent Contributor

Re: Fetch tv guide

@Davejb  What's the bet Optus blames Fetch and tries to wash its hands of the matter.

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New Contributor
New Contributor

Re: Fetch tv guide

Yes maybe but if they read your previous post they may get the message - well researched.  If it is a Fetch thing then other providers will also be receiving irate customer posts.

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Occasional Contributor
Occasional Contributor

Re: Fetch tv guide

Well said khun.  I don't think fetch really thought it through. Or atleast give customers a option to change the background or colour of text.  

 

Although I don't mind the new layout I prefer the previous one for the epg. 

So optus listen to your customers 

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Frequent Contributor
Frequent Contributor

Re: Fetch tv guide

@Faceplant  Yes, an option would be the best course of action. Those who prefer a dark background and do not have astigmatism (or do but don't care about the effect) can choose it whilst everyone else can remain on the "default" scheme. Not a difficult programming task...but then again, nor was adding the YouTube App and that took over a year to fix.

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Super Contributor
Super Contributor

Re: Fetch tv guide

Its because of the latest software update we recieved a couple of days ago, It's a shocker the guide is definatley harder to read.

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New Contributor
New Contributor

Re: Fetch tv guide

Same here, rubbish design. Told they upgraded ( could have fooled me) it's like watching the old black and white tv. He told me after I had a go that it has had some complaints but will take 2 months to change.