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Stevieray
Contributor
Contributor

Fetch remote sometimes unresponsive

Hi, had this issue for some time. Even when remote was new... Buttons sometimes unresponsive, take a couple of clicks before it works... Very annoying. Have optus released a newer version possibly to resolve this issue, if so can I have one please. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch remote sometimes unresponsive

Hi there,

Please see our help and support page: Troubleshoot your Fetch remote control

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Stevieray
Contributor
Contributor

Re: Fetch remote sometimes unresponsive

This doesnt fix my problem unfortunatley. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch remote sometimes unresponsive

Hmm okay, you mentioned the problem was there ever since it was new so it may have been a dud from the start.

Please see this thread on how to arrange getting a replacement.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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SillyGogo
Crowd Champion
Crowd Champion

Re: Fetch remote sometimes unresponsive

check that the IR receiver is not in direct sunlight, also, worth changing the batteries to see if that helps


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jp928
Contributor
Contributor

Re: Fetch remote sometimes unresponsive

That 'troubleshoot remote' screen does not say ANYTHING except check batteries and obstructions - useless. I am on my second box (s0me years ago) and it still goes unresponsive, NEVER recovers from sleep, fails to record correctly (truncated recordings). You blame the Sony TV, Sony say thats rubbish. Is there no solution here? At least now it doesnt go straight into counting down to standby on a reboot now , after several updates.
not happy
john
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