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New Contributor CJHawke
New Contributor

Fetch remote control

The volume and channel buttons have stopped working. How do I get a replacement?

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6 Replies
New Contributor CJHawke
New Contributor

Fetch remote control

The volume and channel buttons have stopped working. How do I get a replacement?

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Esteemed Contributor
Esteemed Contributor

Re: Fetch remote control

Contact support on the live chat link below and request a new one.

 

https://www.optus.com.au/shop/notices/service-chat

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Honoured Contributor
Honoured Contributor

Re: Fetch remote control

The other buttons work?

 

The Fetch Remote has a special setup that allows its vol and ch buttons to apply to your specific TV. 

 

Sounds like this has gone out of sync rather than the remote is busted.

 

Maybe do a soft reset (you don't loose any recordings)  and try set up the remote again.

 

Peter Gillespie

 

 

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Crowd Champion MiCCAS
Crowd Champion

Re: Fetch remote control

Hey there!

 

I've escalated your post to this message is sent by a staff member - they'll be able to advise on steps to get this replaced 🙂


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button 🙂
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chloesok
Blog Author

Re: Fetch remote control

Hey @CJHawke, thanks for reaching out. I'm sorry to hear that you're having issues with your Fetch remote!

 

Was it just the volume and channel buttons that you were having issues with? If so, I'd recommend trying out some of the following troubleshooting steps to see if this helps the issue. 

 

If the issues persist, please don't hesitate to send us a PM with your full name, DOB and account or service number and we'd be happy to organise a replacement for you on our end. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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chloesok
Blog Author

Re: Fetch remote control

Hey @CJHawke, I've just responded to your alternate thread in regards to this one 🙂 Best we keep our chat there to avoid any confusion or information being lost. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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