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New Contributor
New Contributor

Fetch random reboot netflix and stan

My Fetch box randomly reboots, mainly while accessing Netflix and Stan. It can be OK for a period of time and then reboots part way through a show. This happens at least once a day and often two to three times a day. After the latest reboot, every single recording I had on the PVR had the recording name changed to "Unknown Recording" so I cannot tell what any of the recordings are unless I click on them and watch them. So it is Russian Roulette when picking one of the 427 recordings. Do I need to do a hard reset and lose all my recordings and movies and TV I have paid for or do I ned a new box. V frustrating.
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Honoured Contributor
Honoured Contributor

Re: Fetch random reboot netflix and stan

Soft reset?

 

I'd suggest the box is in trouble, possibly the hard drive. Its a leased box so you can always ring Optus and they'll send out a replacement for free. Note that you'll lose your 427 recordings at that moment. 

As you're a heavy Fetch user I would suggest you consider getting your own box. Its $300 from Fetch Direct with 2 year warranty on eBay. That would be yours to keep unlike this box which goes back to Optus if you ever leave them.

 

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Moderator
Moderator

Re: Fetch random reboot netflix and stan

Hi @Jprop, sorry to hear about your Fetch service issue. You can try → Soft reset. If that does not help then try → hard reset. If the issue still continues then please speak with our Fetch support team either via the → messaging service or by calling them on  131344 - Mon - Fri: 8am - 8pm to assist you further.


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