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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Jamez08
New Contributor
New Contributor

Fetch - preparing system please wait

Hi, long time user of fetch tv and Optus sport. Recently my box has permanently shown a message of ‘preparing system please wait’. I have tried a soft and hard reset to no avail. I’ve unplugged the fetch box from both the tv and the power supply for days and attempted to reconnect. I’ve attempted to connect the fetch box to different HDMI sources, and also attempted to connect via an Ethernet cable. 

 

All to no avail. I am wanting to continue watching the EPL so any assistance would be greatly appreciated. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch - preparing system please wait

Sounds like you've pretty much exhaused all the troubleshooting, @Jamez08

Please send us a private message and i
nclude your full name, D.O.B, mobile number and address so we can arrange a replacement Fetch box and get you back to watching the EPL. 

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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