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Fetch mini box not activated

I have just recieved my fetch mini box as a 3rd box for my multi room setup and it just keeps coming up with “this fetch box is not activated” I have successfully connected it to the wifi but am at a loss as to what else to do
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Re: Fetch mini box not activated

Hi @Hanbanan988
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

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