Hi I'm just trying to install my new Fetch Maxi box. Its downloaded a load of updates and then gets to a screen asking me to enter my actication code. The problemn is that my remote control does nothing. I hit all the buttons, nothing happens.
Now I'm sure the remore itself is ok (battery fine, red light comes on) - I've even tested it on my old Fetch Mini box and it works (theres also a re-assuring light that appears on the old mini box every time I hit a remote but this never occurs on the new Maxi box).
Any idea - am I being dumb here? Is there a sticker over the IR sensor I need to remove or somnething?
Try a hard reset, I've seen a few updates cause things to brick up. The good news is, whilst a hard reset wipes the stored data, given you haven't used it yet you won't lose anything.
Thanks for the idea but no joy. I tried this and nothing happens, it just sits there. I suppose if it's not reading the remote control than a reset which required me to enter buttons on the remote isn't going to work. I didn't suppose there's some combination of the buttons on the box I can push?
There are reset your remote instructions found on our Fetch Troubleshooting help and support page.
Let us know how that goes.
Forgive me, I interpreted "the problem is that my remote control does nothing" as something wrong with it.