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Occasional Contributor qqchrisjones
Occasional Contributor

Fetch maxi box not receiving remote control

Hi I'm just trying to install my new Fetch Maxi box.  Its downloaded a load of updates and then gets to a screen asking me to enter my actication code.  The problemn is that my remote control does nothing.  I hit all the buttons, nothing happens.

 

Now I'm sure the remore itself is ok (battery fine, red light comes on) - I've even tested it on my old Fetch Mini box and it works (theres also a re-assuring light that appears on the old mini box every time I hit a remote but this never occurs on the new Maxi box).

 

Any idea - am I being dumb here?  Is there a sticker over the IR sensor I need to remove or somnething?

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Trusted Contributor
Trusted Contributor

Re: Fetch maxi box not receiving remote control

Try a hard reset, I've seen a few updates cause things to brick up. The good news is, whilst a hard reset wipes the stored data, given you haven't used it yet you won't lose anything.

 

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Hard-Reset/ta-p/133701

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
Occasional Contributor qqchrisjones
Occasional Contributor

Re: Fetch maxi box not receiving remote control

Thanks for the idea but no joy.  I tried this and nothing happens, it just sits there.  I suppose if it's not reading the remote control than a reset which required me to enter buttons on the remote isn't going to work.  I didn't suppose there's some combination of the buttons on the box I can push?

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Online Community Manager
Online Community Manager

Re: Fetch maxi box not receiving remote control

There are reset your remote instructions found on our Fetch Troubleshooting help and support page.


Let us know how that goes. 


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Occasional Contributor qqchrisjones
Occasional Contributor

Re: Fetch maxi box not receiving remote control

🙄 Per the original message, there's nothing wrong with the remote itself.
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Online Community Manager
Online Community Manager

Re: Fetch maxi box not receiving remote control

Forgive me, I interpreted "the problem is that my remote control does nothing" as something wrong with it.


Alternatively there is Fetch Support or you'll need to contact us.


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Occasional Contributor qqchrisjones
Occasional Contributor

Re: Fetch maxi box not receiving remote control

Ok thanks will do.

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