Fetch maxi box not receiving remote control

[qqchrisjones]

Hi I'm just trying to install my new Fetch Maxi box.  Its downloaded a load of updates and then gets to a screen asking me to enter my actication code.  The problemn is that my remote control does nothing.  I hit all the buttons, nothing happens.

Now I'm sure the remore itself is ok (battery fine, red light comes on) - I've even tested it on my old Fetch Mini box and it works (theres also a re-assuring light that appears on the old mini box every time I hit a remote but this never occurs on the new Maxi box).

Any idea - am I being dumb here?  Is there a sticker over the IR sensor I need to remove or somnething?

[Jeneral__Pain]

Try a hard reset, I've seen a few updates cause things to brick up. The good news is, whilst a hard reset wipes the stored data, given you haven't used it yet you won't lose anything.

https://yescrowd.optus.com.au/t5/TV-Entertainment-Knowledge-Base/Fetch-TV-Hard-Reset/ta-p/133701

[qqchrisjones]

Thanks for the idea but no joy.  I tried this and nothing happens, it just sits there.  I suppose if it's not reading the remote control than a reset which required me to enter buttons on the remote isn't going to work.  I didn't suppose there's some combination of the buttons on the box I can push?

[Ray_YC]

There are reset your remote instructions found on our Fetch Troubleshooting help and support page.

Let us know how that goes. 

[qqchrisjones]

🙄 Per the original message, there's nothing wrong with the remote itself.

[Ray_YC]

Forgive me, I interpreted "the problem is that my remote control does nothing" as something wrong with it.

Alternatively there is Fetch Support or you'll need to contact us.

[qqchrisjones]

Ok thanks will do.