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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Shell19766
New Contributor
New Contributor

Fetch frozen on WIN

My fetch suddenly froze when WIN channel selected last night. It was unresponsive for some time, then eventually and painstakingly the tv guide was able to be selected and then again another wait to be able to select other channels. Once on other channels the fetch was working fine. When WIN was selected again the same freeze issue happened again. I soft reset the fetch then the issue happened again. Has anyone else experienced this?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch frozen on WIN

Is it still happening? If the streaming problem is limited to a single channel, it may be that the content provider is experiencing transmission problems. Check the channel later. Further info on our Fetch Troubleshooting help and support page.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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PetD
New Contributor
New Contributor

Re: Fetch frozen on WIN

Hi, I have had the same problem for a couple of weeks now. Happens on all WIN tv chanels. Considering this is our local and strongest channel, and the only one we get local news and weather on, it is very frustrating. Optus don't seem to be able to fix it. They replaced our set top box, but still the same thing happens. Eventually there answere was to fit an antenna splitter and watch WIN on the TV and bypass the set top box.Smiley Mad I even spent the money and got a TV antenna specialist to check our setup. He showed me we had a very strong, clean signal, so not an antenna or cable problem. Must be some thing with the Optus Fetch system. Sick of trying to deal with Optus call centres and getting nowhere. I am on the verge of cancelling all services with Optus.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Fetch frozen on WIN

This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.  

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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