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Occasional Contributor Pooky
Occasional Contributor

Fetch error

Received new fetch box setting it up and get error

”We couldn’t log in your fetch tv box, it appears to have failed login with your fetch tv service provider”

box is now frozen have unplugged everything several times but message stays on screen

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Occasional Contributor Pooky
Occasional Contributor

Re: Fetch error

Wife suggested I tried this whilst on hold with Optus on phone lucky I listened as they just hung up on me

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Occasional Contributor Allenc0823
Occasional Contributor

Fetch tv box is not active

Hi

I received a new fetch tv box but got red screen says box not active and report to service provider the box has a login error. I have searched the forum and knowing few other also experiencing the same problem, not sure if anyone could help. 

The box does not go to activation code screen and I have not received an activation code also. 

 

Thanks 

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Occasional Contributor Allenc0823
Occasional Contributor

Re: Fetch error

Same problem here, received a new box as the old one is faulty and got red screen 

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Occasional Contributor Pooky
Occasional Contributor

Re: Fetch error

That’s what I got did you get it fixed

just got through on phone and put on hold again

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Occasional Contributor Allenc0823
Occasional Contributor

Re: Fetch error

I'm trying live chat as the call help service is terrible, will keep you posted if any luck 

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Occasional Contributor Pooky
Occasional Contributor

Re: Fetch tv box is not active

Try calling tech support footy is on tonight do you will have something to pass the time

 yes same issue just waiting as my times not valuable to get assistance 

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Occasional Contributor Allenc0823
Occasional Contributor

Re: Fetch error

I suspect the new box is not activated by optus as I didn't receive an activation code

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Occasional Contributor Pooky
Occasional Contributor

Re: Fetch error

I agree 

I thought live chat would have involved Optus staff also but maybe it’s just the public paying for poor service

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Occasional Contributor Pooky
Occasional Contributor

Re: Fetch tv box is not active

Good news I got through to phone support after hour and half      They activated box and supplied code but still get error message they were quick to tell me to unplug and wait 5 minutes and call back if it doesn’t work                                                                Waiting to talk to supervise now   And footy nearly finished   hope you have better luck

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