Received free optus fetch box during the world cup issue. Account connected to mobile. Trying to subscribe to main channel packs. Optus sport went through fine a couple of months ago, but now when I try channel pack, says "cannot be completed, contact provider" been 3 days now - same issue. (fyi I tried Hillsong - a free sub and it works fine) Spoke to CS: 1st guy said to hard reset which I did - no luck. 2nd was very rude and refused to even acknowledge I have an account. told me to go to a store. they laughed. 3rd found my account on "Jarvis" and tried to remove the subscription manually on the system so I can re-add. Have now wasted over 3 hours on this - somebody please help.
Hi @Balluji - Are you able to get any other channel subscriptions? Can you please private message me with your account number, full name and DOB? Let's take a look on our end!
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Thanks - this resolved itself about 24-48 hrs after the last CS agent manually removed the pack from the billing system. Was able to re-add successfully yesterday, Hope this helps anyone with the same issue.