Fetch bundle billing error


I transferred my account to a new address several months ago. I had a broadband bundle with Fetch TV. Somehow during the transfer, the Fetch component was separated and is still allocated to the old address. I am now receiving a 2nd bill each month for the fetch service at the old address, as well as the bundle bill for the new address. I have contacted Optus through chat sessions twice to resolve the issue and the bill has been credited each time, but the seperation has not been corrected and I have again received a bill for Fetch. How do I get the bundle restored at my new address to stop getting the 2nd bill each month?

Re: Fetch bundle billing error


Just have to keep trying unfortunately.


You can try Optus Twitter or Facebook as they tend to focus on  resolving billing issues there (not in this forum)


Peter Gillespie

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