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2019-07-18 01:58 PM
I transferred my account to a new address several months ago. I had a broadband bundle with Fetch TV. Somehow during the transfer, the Fetch component was separated and is still allocated to the old address. I am now receiving a 2nd bill each month for the fetch service at the old address, as well as the bundle bill for the new address. I have contacted Optus through chat sessions twice to resolve the issue and the bill has been credited each time, but the seperation has not been corrected and I have again received a bill for Fetch. How do I get the bundle restored at my new address to stop getting the 2nd bill each month?
2019-07-18 02:07 PM
Just have to keep trying unfortunately.
You can try Optus Twitter or Facebook as they tend to focus on resolving billing issues there (not in this forum)