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New Contributor Cowandale
New Contributor

Fetch box update not working

Our fetch box has been trying for 3 days for the update and nothing seems to be happening iv unplugged and plugged in a couple of times with no luck, then in turn our fetch mini is also not connecting. Gah, help!
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Online Community Manager
Online Community Manager

Re: Fetch box update not working

Hey @Cowandale


Are you able to try a soft reset for us? Failing that, the next option is a hard/factory reset. The latter isn't the most ideal solution as any stored content will be removed. 


Are both Fetch boxes impacted by the same issue, or is the Fetch Mini issue entirely separate? 



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