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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Moderator Shauna
Moderator

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

Thanks for the update, @Scripterr. Could you please PM me, with your account number, full name and DOB so we can take a look? 
My understanding is that you'd receive the same model, however I'll need to take a look. 


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New Contributor RyRyLoLo
New Contributor

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

Hi.

Can I PM with my details to get a replacement too, since my Fetch box tries to update every time we turn it on then shows the "critical fault" message when it finishes the update and freezes there, never booting up?

Though I share Scripterr's confirmed concern that the same model is likely to have similar issues.

Thanks in advance.

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Online Community Manager
Online Community Manager

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

Sure thing @RyRyLoLo, send your details through and we'll take a look. 

 

http://yesopt.us/pmdan

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New Contributor Eliasd
New Contributor

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

Hi i am having same issue with my fetch tv box. How can i get a replacement?

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Online Community Manager
Online Community Manager

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

I'm happy to help @Eliasd.

 

Can you fill out the template below and send that through to  http://yesopt.us/pmdan.

Are you the primary account holder: Y/N

Your full name:

DOB:

Account number:

 

I’ll get back to you as soon as I can.

 

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor StevenWei
New Contributor

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

@Dan_C  I had got same issue and have sent you the details in PM.

 

thanks

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Occasional Contributor Scripterr
Occasional Contributor

Re: Fetch box - ongoing 'Critical Hardware Fault' - 2.17 - 2.19 Endeavour River

Good luck to everyone else that posted here. You wont get a new box – just a refurbished one.  You have to pay extra to get what you've already signed up to be paying for - i.e. an updated box that works.

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